from Hell .com
main complaint was about delays that caused my case to last seven years.
Two months into my case documented evidence shows I gave urgent instructions
to start proceedings and within a fortnight we had contact with the Defendants
and their solicitors, it would now take three years and a recorded
delivery letter to get my Solicitor to apply for a summons and seven
years to get the Defendants to Court. Despite the fact a District Judges
opinion showed there were at least five years of delays, a Barrister identified
three and a half years which Ann Abraham, at the time the Legal Ombudsman,
agreed with. Margaret Dunton, a Senior Solicitor at TBWs,
apologised on 15 December 1995 for a two year delay (just
2 years into my litigation) and Gordon Luckhurst admitted to the
OSS that an application for Legal Aid which I had been advised to make
(as a 'time-wasting' tactic) but didn't get, had laid in his office for
at least twelve months. The OSS only identified a four month period that
they referred to "as some delay". If this alone doesn't
show this 'self supervising' complaints procedure is not corrupt, I don't
know what would.
the Senior Partner responsible for the overseeing of my case, was very
aware how bad I had been treated by Thos Boyd Whytes Solicitors.
First he wouldnt see me to discuss my dissatisfaction as he had
no excuses, second he offered me £7,500 of my expenses back, plus
£1,500 compensation in trying to persuade me not to continue my
complain with the OSS. What did the OSS do, this Solicitors
Protection Society cut the £7,500 back to £1,297.50
and kept the £1,500 only because it had been offered.
Just how corrupt can this self
appointed complaints body be? Oh yes, the OSS still would not address
Gordon Luckhurst's professional
|The Legal Ombudsman is Zahida
Manzoor CBE who 'Chuckling Charlie', being on an 'ethnic minority'
drive gave her a second hat to ware that of 'Legal Services Complaints
Director'. What do we know about 'ZM'? She was born in Pakistan and immigrated
to this country (UK) with her parents in the 50's and "Daddy"
told her to get on you need an education which she got in this country,
she was a Mid-wife, worked in the NHS and represented women in ethnic
minorities and became the Legal Services Ombudsman in 2003. The PCS claimed
there has been a 40% turnover in case workers since Manzoor took up her
position and that morale of employees had hit rock bottom, the union is
worried about it and 'Chuckling Charlie's' lot (DCA) are concerned.
Zahida Manzoor came to power as the current 'Legal Ombudsman' she spouted
off how she was going to clean up the 'Office for the Supervision of Solicitors',
I'm not sure what she meant, but whatever it was the 'complaining public'
were going to be the losers. Secondly, on the "www.lawzone.co.uk"
website an article written by Law Society chief executive, Janet Paraskeva,
said "a clear message to solicitors that
if they provide poor service to clients they will face stiff penalties".
a load of 'crap' also Zahida Manzoor will not even apply any of the rules
in her own 'little blue book', if you don't believe me, read my story
based on 'indisputable facts'.
further quote from the Law Society's chief executive Janet Paraskeva:
- "We are already scrutinising every aspect
of the complaints handling process. If a process does not help us to provide
our customers with excellence, it is either being changed or scrapped".
I believe Janet Paraskeva and Zahida Manoor should go and play in "Wacko
Jacko's" 'Neverland' for that is obviously the world they live in.
A quote from Peter Williamson, the 'new' President of the Law Society: - "It is also time for the profession to look at the way it works with consumers. We must strive to reduce the number of complaints and ensure that the public is confident that the the Law Society is dealing properly and swiftly with solicitors who fail to provide a professional service". That is 'big talk' from the 'new man on the block' I just might in the next few weeks write to Peter Williamson and ask a bit more about this "dealing properly and swiftly".
On the 5 October '03 I wrote to Peter Williamson but he applied the 'Ignore Rule' (didn't reply).